Pricing Errors
Alpha Fitness Equipment is not liable for pricing errors.
If you place an order for a product that was incorrectly priced, we will put your order on hold and contact you to obtain authorization for additional charges. At that time you will have the option to cancel your order. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product.
If you have a question about the way an item is described or priced, please contact
our sales staff at (985-635-7307.
SHIPPING Information
We have made shipping easy for you while making sure you get the best possible price. Alpha Fitness Equipment ships via the US Post Office (First Class and Priority Mail), UPS, FedEx and Common Carrier curbside delivery. Choice of carrier will be made based on the size and weight of your order.
Address must be accessible to semi-trailer truck for non-UPS size shipments.
If you require expedited shipping (Next Day Air or Second Day Air), please call to place your order.
We do ship to P.O. boxes and only some product can be shipped to military (APO / FPO)addresses. A large number of the products we sell cannot be shipped via the US Post Office.
About Common Carrier Delivery:
Most items weighing over 150 LBS ship via common carrier truck. If your order includes items that are to be shipped via common carrier, the delivery company will contact you to set up a delivery date. Residential customers must be home to sign for truck shipments. If you are unable to be home the day of delivery, then pick-up at the carrier's local terminal may be necessary. Appointment deliveries or time window deliveries may not be available.
Alpha Fitness Equipment will not accept returns or cancellations due to delays in delivery by common carrier delivery companies. Although we use the largest and most well-known carriers, we are not responsible for delays in transit, freight company employee conduct, missed delivery appointments or damages to the customer's premises. Cancellations after shipment are not accepted. If your order is refused or undeliverable, the cost of shipping both ways will be subtracted from your refund. A 25% restocking fee may also apply.
Please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. For items shipped already assembled, open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please contact us immediately if the item is an assembled piece or if the damage involves a part that can't be replaced.
For large pieces, we recommend purchasing lift gate service. This will send a truck with a hydraulic lift gate that will lower your shipment from the truck bed to the curb. Please call for more information and pricing.
Order Cancelation
Orders may be canceled without penalty up until they are packaged for shipment. Please call 985-635-7307 and speak with either our sales or customer service department to cancel your order. Voice mail and e-mail messages may not be received in time.
If your order is refused or undeliverable, the cost of shipping both ways will be subtracted from your refund. A 25% restocking fee may also apply.
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