Sat 2/02/08
Thank again, Let us know if we may be of any further service.
Sincerely,
Larry
Alpha Fitness Equipment
Sent: Fri 2/01/08 8:06 PM
Reply-to: steve@hay----.com
To: alphafitness@hot----.com
The bike arrived shortly after I sent this. Thanks. That is really amazing service!
Steve Hayes wrote:
Can you send a tracking number please. Thanks
3/07/07 Samuel Parsley
Thanks for the good service you guys always offer.
3/07/07 Thanks for the complement and the patronage. Sincerely, Larry
11/04/06 Email Complement (Mike- and other guy that helped with order)
Thanks for all your help and time. My rack and stuff arrived this morning and got some of it set up.
Great response from you guys and assistance. The price made it perfect. Thanks again for a great purchase. I look forward to ordering from you guys if/when I need more stuff.
No complaints at all. And a nothing but an excellent dealing with Alpha Fitness. If anyone asks I'll drop a great word for you guys.
Thanks
Dave
Customer Blog: I'm wondering if anyone has purchased from either of these guys online. Please post up any information on how your transaction went. Are they a legit company? How long did shipping take? (where your located also) Were you satisfied?
Thanks! 03-16-2006, 05:42 PM I am located in North-East GA. I ordered from Alpha Fitness Equipment. (www.afitnessequipment.com----I think.) I bought a full set of Keys equipment (Half Cage/Accessories/Bench). Overall, the shipment went pretty smoothly. Best of all, the shipping (on ~ 500# of equipment) was free. The equipment ships directly from Keys to a local freight service that then comes to your house and delivers at your drive way. Not a bad deal for free shiping on that much stuff and all of that is included with purchase price. The local freight people were a little slow and missed a delivery appt twice but that can't be blamed on Alpha.
Overall it took ~ 2 1/2 weeks and Alpha states it will take about that amount of time. And honestly, I think that is a pretty resonable amount of time on this type of purchase (and part of that was the weekend that was the local freight co. fault).
But I like Alpha & was totally satisfied with the process on their end. Their prices were great (~ $500 less than Keys priced me for purchasing direct from them) and customer service was great. I would recommend and will buy from them again. 07-05-2006, 03:15 PM
I ordered a powertec sled from alpha-fitness, their customer service was excellent, it was on back order, they emailed me when the order was sent and sent the USPS tracking number.
billy_everette February 18th, 2004, 12:53 AM
Customer service @ HGW is lax @ best. I called 2 weeks ago, ready to order the power rack and they wanted to charge me $399.00, rather than the listed price on their website, $345.00. After that was taken care of, they wanted to charge me shipping, in which the website includes shipping with the price. Then, they tell me that the product is on back order until September! So, I said, no thanks and googled some more and found Alpha Fitness Equipment. They have the power rack for $345.00 with free shipping. My rack will be in Wednesday!!!
Here is the direct link:
http://www.afitnessequipment.com/afitnessequipment/html/PtPowerCage.html
EVERYTHING CAME IN PERFECT CONDITION. VERY NICE QUALITY (STURDY,EASY TO
ASSEMBLE ETC...) THANKS FOR ALL YOUR HELP
KIP
Thanks for your help last night and with getting me the FedEx tracking
number so quickly. I appreciate it.
dear larry,
everything is great! i put the calf machine together and it is working excellent. i appreciate all your help and will pass along your website store.
thanks again,
mike
HAROLD CRAVEN
Good Job
I received the treadmill I ordered in
less than a week, it came in in perfect shape and runs great. When
we need something else in fitness equipment we'll shop you first.
Good job!
Harold
Asheboro, NC
Hello Larry-
Thank you, again, for taking
care of things. I realize that my order has been mostly a headache
for you...I do sincerely appreciate your patience, and commend you
on your ability to remain so professional and positive.
What's going on? Hey we love our treadmill. We appreciate the great service. We are in the market for one of those ski climber things. Brad
It came in today. The fellows even helped get it in the house since my wife was the only one at home. Thanks so much for the prompt and friendly service. She was very excited about getting it. Regards,
Doug
Thanks for the update and for the recent holiday greeting. Customer service like this is unfortunately somewhat uncommon with retailers, and is truly appreciated. I am looking forward to receiving the elliptical trainer. Thanks again.
Sincerely,
Kraig
TO THE EMPLOYEES OF ALPHA FITNESS.
WE ARE VERY HAPPY WITH THE PRODUCT WE RECEIVED YESTERDAY. EVERYTHING WAS
EXACTLY AS ORDERED. THE MANAGEMENT OF YOUR COMPANY IS SOMETHING TO BE IN AWE
OF . THEY SELL THE PRODUCTS AND DO WHAT THEY SAY THEY WILL DO. THAT IS
RARE THESE DAYS. THE EXPERIENCE STARTED FROM THE TIME WE TALKED ON THE PHONE
TILL WE RECEIVED THE UPS DELIVERY . THANK YOU VERY MUCH. WE WILL TELL ALL OF
OUR FRIENDS AND WILL BE SURE TO GIVE THEM YOUR E-MAIL ADDRESS. THANKS AGAIN, DAN,
LOUISVILLE ,KY
Every Customers Satisfaction Is Important To Us!
We Don't Sell Just Anything; It Has To Meet Our Standards. We Ask Ourselves: Would We Buy This Product? Is It A Good Value For The Price? Do We Feel That It Will Hold Up?
Now We Are Not Perfect In All Of Our Judgements But We Have Done Pretty Well.
If We Don't Have The Part The Factory Warehouse Will Get It Out To You Promptly Because We Have A Good Working Relationship And They Value Our Large Purchasing Ability.
Thanks For Visiting And We Know That Your Shopping Experience Will Be A Pleasant One.
Sincerely,
The Management
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